关于英文实习报告3篇
在我们平凡的日常里，越来越多的事务都会使用到报告，报告具有语言陈述性的特点。我敢肯定，大部分人都对写报告很是头疼的，下面是小编为大家收集的英文实习报告3篇，欢迎阅读与收藏。
英文实习报告 篇1
Shanxi ××× Chemicals Co., Ltd is a comprehensive chemical enterprise which integrates the scientific and technological development, production, sales and service into a whole.
We are a diversified chemicals company that combines the power of 20 chemical manufacturing sites in our own region and 3 groups of convenient transporting teams. The company is committed to manufacture and export the chemical raw materials to overseas.
It delivers a broad range of organic chemicals, Inorganic chemicals, pigment & dyestuffs etc.
英文实习报告 篇2
Internship unit: XX Grand Hotel
Internship time: XX September - November XX
Preface
Until finally the practice time, long ago there heard from senior internship junior half of the semester, it can be said to be eagerly looking forward to the arrival of this day, because we can't stand cramming for the current day in and day out of teaching, although learned from the seniors practice is not as imagined it is a happy thing.
Combined with my overall plan, I decided to practice in Select Hotel, and drew a five star hotel, that is what I want to know and study of a more ideal hotel. This is the Nanning city a five star hotel only -- Xindu Hotel (TheMajesticHotel), the name for the people of Nanning and even the whole Guangxi is big, the coincidence is the hotel general manager Mr. Chen Xiaowei made a report by invitation in the school, learned that the Mingyuan large the hotel was built in 1995, is composed of a four - star Ming Yuan Hotel and a five star Nea Metropolis Hotel a nine star hotel. Chen's report is so vivid and powerful that it inspires me to think about the desire of the hotel - what they say is consistent with what they do? Or what are the problems that need to be solved? I even started to think about what I could learn at this hotel
So what about the hotel? What can we learn from it? What else needs to be improved? What does it feel like to me? So listen to me.
Part one: Chinese food department
Mingyuan Xindu catering department can be roughly divided into the following departments: the Chinese Department (including Guangdong Xuan, multi function hall and 6 rooms), Western-style food department (including the garden restaurant and cafeteria) and beverage department (including the lobby bar, bar, bar, Lok Yi Chinese Western-style food bar and buffet). The 10 of us are divided into 3 groups, each in different departments, and changing departments every 20 days, so that we can have a comprehensive understanding of the service, sales and management of the entire catering industry. The hotel is very pleased with this, and that's what we're thinking about.
The 4 people in our group were first assigned to the Chinese restaurant - "this is the hardest part of the hotel and restaurant department!" Before we started to work, we heard someone who was telling us that in private. Well, I really have to be prepared for it!
The work of the Chinese restaurant is as hard as the predecessors said!" The hotel did not give the waiters to develop their own responsibilities and job description, although this is the key of modern enterprise human resource management in a ring, the staff of the impression that their daily job is to listen to the foreman of the task order, ready to obey the leadership, there is no fixed job, or as long as the waiter needs, what can! Fold napkin, table, dishes, dishes, these so-called withdrawal of Taiwan must do their own work part-time job handyman, what carry the table chairs, carpet and some dirty work, heavy work, hard work is our male attendants. More incomprehensible is the hotel's work time is 9 hour, and have to work overtime every day about 1 hours (no overtime), I do not know the rest system there is no violation of the "labor law", but as a true to life people who have a minimum the bottom line is, because after all, not a machine, can be used to freely use. At the beginning of the work of the three days really complain incessantly ah, every day except work or work, the most wronged to be foot, 9 hours a day, the feet standing have made a serious protest, the first thing to work is to find a place to sit down and rest. The difference between the desirable human management and the cruel reality is evident.
Another thing that makes me feel embarrassed is Guangdong Xuan uniforms is really simple, because the hotel does not spare clothing for me "tall" boys wear, so they simply let me wear pants and white shirt, vest and tie even also saved, this dress makes me the waiter and the guest is almost no difference, that once I was ready to provide services for a meeting, but the other is that the guests to attend the meeting to extend my cordial greetings to me!
The whole staff represents the image of the hotel, this is a very important aspect in the design of the VI Hotel, good staff uniforms can not only make employees more spirit so as to enhance the work efficiency and staff uniforms reflect an inherent culture of an enterprise, there is no culture of the enterprise as a person without a soul. It is just a lack of a dead-alive person only, the morale of the enterprise how to benefit?
But I am delighted that the hotel staff mostly are so warm and friendly, they did not because we are indifferent to our interns and stiff, in a long time, a sweet smile from my colleagues, but a re General of the "hard" will make people moved, it seems the employees can understand the mood of the people, because they can stand in their own point of view, because they tell people the truth "." This is also one of the qualities that hotel leaders lack!
In the restaurant's day on this day is over, in these days, I really learned a lot of things: in addition to learn Chinese catering service procedures and techniques, Guangdong characteristics and kinds of lessons on what can be learned outside the classroom can learn some more difficult to learn: how to deal with their own the interests and the interests of the hotel, how to deal with the relationships between colleagues, how to adjust their mentality, but I understand that as a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned the service consciousness, I very much agree with his point of view: "service consciousness but has asked the waiter to provide quality service to guests and the concept of desire, at the same time should also have the same sense of their colleagues." Yes, this is the true meaning of "service consciousness", which is the embodiment of a real quality of a waiter.
The second part: Western food department
The western restaurant named "GardenRestaurant" is called "Garden Restaurant". I think it may be because there is a small artificial garden outside the dining room. The dining room is comfortable, a typical Western style restaurant, which is divided into smoking and non-smoking areas. But if you can put in place with some western art crafts or murals this may attract more guests to far away guests have a feeling has returned to the motherland.
The management of the western restaurant is quite different from the Chinese restaurant, from the service process to the management of staff are more standardized and more stringent than the Chinese restaurant. When I came to the western restaurant, I felt like I was unloading a heavy load, because the work in the western restaurant was so relaxing! You don't have to do anything, even if it's the easiest thing to do: wipe the dishes, take the table, set up the table, which is just too far away from the Chinese restaurant. But in the western restaurant, if you don't do anything, you have to stand, which makes people feel the time is very slow, feet began to protest. Sometimes, there are more waiters in the restaurant than guests, and the guests are very uncomfortable when looking at the guests together. Therefore, suggestions of the restaurant management personnel can flexibly arrange, such as allowing employees to take turns to rest, in less time as long as two waiters enough, let everyone rest not only can make the staff to reduce foot fatigue, but also create a harmonious environment, and do Why not??
The service of Western food and the service of Chinese food are very large, which often makes us interns do not know what to do, and how to do it well. But what makes us puzzled is that we were just at the time of the internship, and the hotel was training some new employees, but the hotel was not allowed to take part in the training. This makes us very dissatisfied, why not give us training? Although we have only a short internship in the hotel, we have come to study in the hotel. Should the hotel consider more for our interns?
The third part: Beverage Department
Finally, we came to the last stop of the internship: the wine department, because of the National Day holiday and the end of the week practice, make our last stop time is particularly short, probably only a week ago.
On the first day, he came to the liquor department and didn't know what to do. A big day has passed, and some of us do not know what to do with a few headless flies. Finally, a colleague came to tell us to wipe the glass, and then we found something to do. But after wiping the glass, I don't know where to go. Well, the feeling of being abandoned is not so good.
When the wine department is busiest, I think it's about the evening. Because it was the hotel of the season, so almost every night, the guest box or table table wedding, so we finally have a place to fly without head, that is for the guests to pour the wine, for a long time we have come to realize that our work is mainly to help wipe the glasses, glasses, swing stands pouring for the guests, but for how cocktails, grinding a good cup of coffee, we are absolutely ignorant of it does make people feel sorry.
In the bar the time is too short, then this is not too much. But there is one thing I can say without reservation, not only is this department, other departments also let me have this feeling: that is the lack of a hotel to cohesive corporate culture, one will do a culture different from other hotels and other restaurants, which makes each hotel give people a feeling of deja vu, a clone of feeling, and this culture is enough to support the whole hotel!
The fourth part: summary
The above is my experience in the process of practice, from the overall perspective of the hotel management, from my two months of practice, can generally summarize the following aspects of the deficiencies:
First, we should change the traditional attitude towards employees. Man is the main body of management, which is small and should be grasped by all managers. In the management of subordinate relationship is a division of labor, the relationship is not a rule and ruled; on the contrary, modern management philosophy tells us: management is a special service, managers only do lower levels of service, help subordinates and make outstanding achievements in the work, managers will have their own management the performance. The management of modern enterprises must adhere to the "three God", namely: market, customers and employees! An old employee said to the leader in the BBS of the hotel: "be kind to your employees and be a good leader. Remember, you don't manage all machines."." I think that's probably what every employee wants to say to the leader.
Two, enterprises lack a kind of spiritual enterprise culture which can unite people's minds. A nation has its own national culture, and an enterprise also needs to have its own corporate culture. The construction of enterprise culture is not dispensable, but necessary for the survival and development of enterprises. When enterprises are facing various challenges, and all the people in the enterprise need to work together to unite together. For the construction of enterprise culture, and he will usually lacking spirit of cooperation, to each of the mind, and no one really for the development of enterprises have been seriously thinking, in other words, is not himself into the enterprise. Thus, the construction of corporate culture is the necessary guarantee for the survival and development of enterprises.
Three, enterprises lack a set of effective incentive mechanism and promotion system. In hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to the traditional rewards and punishments incentives, there are many incentives for our managers to draw on. Sometimes, a smile or an appreciation from a leader is more effective than a reward for a pay increase!
The above is my thoughts and feeling of this practice, as a kind of feeling, it may be a lot of subjective traces, but only employees can really enjoy this feeling, therefore, hope that managers in making decisions, but also consider the interests of the station in the hotel can more consideration for their employees, the only way the decision to get more of the employees. Finally, thank you for offering such internship opportunities and thanking the teacher for your help, and wish the hotel better and better.
英文实习报告 篇3
It is in JINXIU travel agency that I have my practice.There are six departments and I was in two departments: treatmemt department and ticket department. My job is receiving guests in the office and ordering plane ticket for costomers, and some times I also answered the phone, helping visitors understand traveling route of travel agency or taking tickets for them.
Because tourism is a service industry, so I want to learn how to communicate with different People and learn some business about travel agency.Must pay attention to others' every action and every movement, must learn the skill which converses with the visitor. This is I learns the most useful experience in the travel agency.
Through this experience, I received some knowledge we must understand first as follows,
First, I ought to kown the traveling place’s inside and outside traffic and the environment protection.
Second, the travel agency’s service regulations and management tips.
Third, the travel agency’s nature and management business and management model.
Travel agency is the professoinal organazation which provides traveling service for people. Since the professioal nature, the tourism is the service industry. It provides meal, hotel, route etc service. Service atitude is very important in tourism. You ought to smile to every person in order to make them finding you are friendly. And I must strive for the opportunity. Regarding this point, I have the depth experience. Because is an intern, therefore the company cannot invest too many resources to you. The company thought the practiceborns with is the practice finished must return to the school tostudy, future not necessarily will be able in the practice unit work.Often practised the unit to arrange the work for you, could not specially teach you more things. After I entered company period oftime, I realize this question. How then solves this problem? Whenever after I complete the work task, I all can help other staff to handlesome trivial matters on own initiative. For example: Printing, typing, scheduling. This procedure advantage is obtains outside other staffs' favorable impressions, they in unconsciously center already relied on you, some matters were used to it you to do. Thus, I have the opportunity to ask for advice other staffs, learns more knowledge,obtains more experiences.
In addition, I must work hard and serious. I found everything is not easy. I can’t make any mistakes when I check the plane ticket or seting a fax, or I can make a worse consequence. And I also should be careful for my writing, it’s very important to make other people understand you meaning well. From this experience, I feel sincere to every person are so important, if you are sincere to others, they can sincere to you too. Sincere is very important to communicate with others. And whatever you do, patience and obligation are so important, you should be calm down first and you can do it well.Each internship is a student must have some experience, it enabled us to understand the social practice, we learned a lot in the classroom attendance less than the fundamental knowledge, but also opened up a vision and experience, as we move further toward the community after laying a solid foundation.
But this experience also make me recognize a lot of shortcomings for myself. It competes very seriously between travel agencys. You not only should take hold of professional knowledge but also you should understand how to get along with different people. I find I’m lack of education and experience. It’s very different between school and social. I feel the theory which learned in school are not the same to the work concept. That’s the reason why we are practice. It can make me strengthen and understand the knowledge in class and bring up our living capability.
I am a foreign language professional tourism students and I learn in books on the management
aspects of the knowledge and English, it seems easy to understand, but not put into practice. During this experience, to the unit after the internship experience difficulty of how to personally stood up to the time before aware of their knowledge, abilities and experience is how the lack of. During the internship, I have broadened our horizons, a growth of knowledge, experience the brutal competition in society.
And I have to talk about something about traveling.
First, I found some advertisements in the newspapers and magazines published the almost same routes as in the dining trip accommodation, transport and other more or less the same by diffenent travel agency. because this is the same single product, Leading to big price war among travel agencies, travel agencies are bring down the price of a line, which will inevitably lead to a decline in the quality of service, and travel agencies also do not want to develop new tourist routes and tourism products, as a new tourist route development requires substantial financial resources. Spent a great cost. And the development of the new line will be out soon after the other copy to use travel agents, this would weaken the competitiveness of the travel agency, so it is imperative to strengthen the tourism property rights, not just the protection of the right to travel, but also to consumers in general to embody a new surprise.
Second, the guided tours of service quality dorpped.Tour guides, they led a group of very rich experience, on average, they have 2 or 3 years of work experience, their qualifications compared to other places for education is high, tour guides have evidence, but most are primary or middle level. High Guides did not have Chinese as a foreign language tour guide for the lack of qualified personnel, which guides the basic wage less money in general and how many number of times a group linked to the group also earn more.
Third, The travel industry is characterized by seasonal tourism market demand for seasonal tourism formed, resulting in travel demand due mainly to seasonal changes in the small tourist destination of the natural climatic conditions, tourism activity by natural climate conditions than Great. In general. Seasonal climate conducive to attracting a large number of leisure tourists come to visit. Holiday,Bitter cold and Hot, such as bad weather is not conducive to tourists tourism. That’s some limits for tourism, but I believe people will solve it in future.
This experience makes me learn a lot of konwledge about travel agency and society. And makes foundation to my work in future. So, it’s very meaningful to me.
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